How was CCHS able to save money & streamline learning

Michael Vitali, Training & Development Manager, CCHS: “You have a true learning partner with Auzmor Learn.

11775

Trainings completions

70 hours

Average time spent

2583

Cerificates received

“Auzmor Learn’s customer service team is highly-responsive. For example, when I needed to create a group of “all employees” to deliver training to my staff in one click, the Auzmor team jumped in and created it for me right away. Most companies may tell you how to do something but they aren’t willing to go in and do it for you. With Auzmor, the team is always ready to assist and helps take some of the workload off of you. We don’t see this level of responsiveness with other vendors. I want people to know that they have a true learning partner when they associate with Auzmor. I’m very relationally oriented and other vendors do not offer such support; I would always go with Auzmor.”

4.5

Michael Vitali

Training and Development Manager at CCHS

Michael Vitali, Training and Development Manager at CCHS has an overall experience of 20 years as a training specialist and has been using Auzmor Learn for over 2 years. He is a certified professional coach working towards employee development and building a learning culture at CCHS. He felt the need for a comprehensive learning solution 6 days into his role at CCHS and had been using multiple vendors for various forms of training before implementing Auzmor Learn.

Christ Community Health Services (CCHS) is a federally qualified agency dedicated to providing high-quality healthcare to underprivileged communities operating in 12 locations across Memphis. Their employee base primarily consists of customer service professionals, nurses, certified medical assistants, doctors, and behavioral health professionals. They operate on a hybrid model with about 75% of employees working on-site and 25% working remotely. CCHS mainly focused on compliance or legal training before implementing Auzmor Learn. They were working with multiple vendors separately for healthcare compliance, onboarding, and role-specific training.

Challenges

Content creation and timely deployment

Developing content was a major pain point for them. With Michael being the only one on the team, he had to work on creating the content and deploying the courses all by himself. Auzmor Learn’s comprehensive content authoring tools and extensive content libraries like GO1 helped him develop content on time. With Auzmor, all that was left for him to do was review the content and make it available to the learners. CCHS was also able to save a lot on hiring subject matter experts for their content needs.

Difficulty conducting in-person training

CCHS wanted to focus on boot camp training and leadership development. Michael had been focused on building a learning culture and wanted to apply self-paced. Auzmor Learn helped Michael conduct various types of training in-person and online, such as diversity and equity workshops. Through the LMS, Michael made it a prerequisite for employees to attend online training sessions along with in-person training. Currently, they conduct in-person training facilitated by Auzmor 40% of the time using the ‘Events’ feature and online training 60% of the time.

Inefficient training programs

Michael, in his interview, highlighted a need to develop a comprehensive onboarding and medical compliance training setup. Previously, they were using 2 separate. Auzmor Learn helped Michael develop quality training content, which was a strict necessity, especially for healthcare compliance trainings, and offered a better onboarding training program as well. Auzmor helped them eliminate the need for different vendors for different types of training.

Use of multiple learning platforms

CCHS was previously working with 5-6 different vendors for their various training needs. It was hard to monitor which courses were being taken by the learners and how many of the enrolled courses they had completed since things were being tracked in so many different areas. With Auzmor they get a single platform for all types of necessary training, such as compliance training, employees’ professional development, and personal growth.

Labor-intensive processes

CCHS wanted to implement an LMS that made assigning courses less time-consuming for the team as they had to assign all courses individually to each learner With Michael being a one-man army, it was clouding most of his schedule. Auzmor Learn has a ‘Paths’ feature that allows administrators to offer courses to learners as a curriculum. You can easily create a sequence or combination of courses and assign them as paths to your learners.

Bad UI/UX

They have experience working with several LMSs that were too complicated for learners and admins alike. The learning experience of their employees suffered because of the hard-to-navigate interface. When Michael came across this quote by Auzmor’s CEO, it made him realize the importance of an intuitive and easy-to-use LMS for their multigenerational workforce - “Most Learning Management Systems (LMS) in the market take months and months to get trained and up to speed. I wanted to build a platform that is scalable for clients, engaging for employees, and helps clients achieve their end goals.” Auzmor Learn has a very intuitive and easy-to-use interface. Our Founder and CEO, Darryl Jose, often mentions Auzmor Learn being the Facebook of the eLearning industry when it comes to ease of use.

ADP integration

ADP integration was a critical element for CCHS. They were looking for a single platform that could address their learning management and people management needs. Previously, they had multiple vendors and it was difficult to integrate ADP with all of them. Auzmor combined all their requirements by offering one comprehensive learning platform integratable with ADP.

Why Auzmor

Ease of integration

Access to over 50+ integration including HRIS, web conferencing tools, SSO, and much more.

Content library

Access to over 50+ integration including HRIS, web conferencing tools, SSO, and much more.

Cost-effectiveness

Non-profit discounts available to make implementing an LMS cost effective and reasonable.

User recommendation and reviews

An LMS that is easily scalable enterprise wide with top notch support.

Customer service & support

24x7 support available via mobile, chat, phone, and email.

User interface

Easy to navigate and intuitive LMS that doesn’t require a manual to deliver training.

Interview Snippets

Three of Michael’s favorite features in Auzmor Learn

Events – “Since scheduling and managing in-person events takes up a lot of time and effort, Auzmor has taken off a lot of pressure when it comes to tracking and scheduling in-person training events. It makes registration and downloading a roster very easy for us and even helps people who are instructing.”
Paths – It is simple and easy to assign multiple pieces of training to learners.
Reporting – Numerous easily-trackable learner metrics.

How has your interaction with Auzmor Support been so far?

Michael rates Auzmor Support 4.8 on a scale of 5. Michael finds Auzmor’s customer success team and support team extremely responsive. He notes, “They are always just a call away and I have the answers I need in minutes of raising a concern.”

How was Auzmor Learn implemented at CCHS?

Michael noted that they did a company-wide launch and implementation came easily with the help of the Auzmor team. He was provided with all the necessary documents, a set of introductory emails, and other launch material. He highlighted, “It has been two years since implementation and everything has worked smoothly; there have been no kinks.”